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Use the form to send a correction, a question or a comment about the guides. The page also says what Win Luck World can help with and what it cannot.
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Name the page you are writing about in the field provided so the message can be matched to the right text. When you are correcting a fact, add a link to the source you think is right, because a page changes when a primary source supports the change.
There is no telephone line. Messages are written, and the form delivers them to the site's own mailbox. Please write in English where you can.
What the site can help with
Factual corrections, out of date information and unclear explanations anywhere in the guides are in scope, as are broken links, pages that do not display properly in a browser, topics readers would like covered and questions about how the site is funded. The page on how the site is paid sets out the commercial arrangement, and anything it leaves open can be asked here.
Operators, studios and affiliate networks can use the same form; say which page you mean. The costing figures in the guides are modelled from stated assumptions and are not supplied by operators.
What the site cannot help with
Win Luck World is not a gambling operator and holds no accounts, balances or transactions at any casino or bingo room. It cannot recover lost deposits, reverse withdrawals, unlock accounts, override a self-exclusion or step into a dispute between a reader and an operator.
If you have a complaint about an operator licensed by the Gambling Commission, take it to that operator's own complaints process first and then to an independent alternative dispute resolution body, as the regulator's consumer pages set out. For an operator with no British licence there is no equivalent route, which is one reason the guides treat offshore operators with caution.
The site cannot give advice on individual bets, predict outcomes or recommend games to play, and it cannot give financial, legal or medical advice. It will not publish or answer a request that would help anyone get around GamStop, a blocking tool or a self-exclusion register. Self-exclusion exists to protect people.
If gambling is causing harm, the National Gambling Helpline on 0808 8020 133 is free, confidential and open every day, run by GamCare. BeGambleAware and GamCare both offer further support, and they are the right people to talk to.
Over 18s only. Gambling can be harmful and addictive; gamble responsibly and only with money you can afford to lose. Free, confidential support is available from BeGambleAware at begambleaware.org and from GamCare's National Gambling Helpline on 0808 8020 133.